Thanks for your interest in having a frame made by Magic Cycle Werks. Please download our customer order form and fit guide. They include the information we need to start process of designing and making your frame. We do request several measurements to be taken, use metric measure if possible. Please see our fit guide for measurements. Do not hesitate to call or e-mail us with any questions you may have collecting this data. We are here to help at any time.
Contact us: Placing an order begins with a conversation. We can either start by email or phone. Our initial conversation will cover what sort of bike (road, cyclocross, all-road, or mountain) you want and what sort of riding you’ll be doing with it. I also like to find out what bikes you’ve had in the past that you liked to get a feel for your preferences.
Deposit: A $1000 deposit gets you in the queue. The deposit constitutes payment for design and consultation work and is Non-Refundable. (Note: we accept Cash, and Credit Cards)
Order Survey: We begin the design process. We will have you complete our order/build survey, or if necessary we will schedule a fit session. We’ll talk geometry, tubing, handing specifics, braze- ons, parts, and paint and all the details regarding your new Magic Cycle.
Design: A design drawing will be done in BikeCad and sent for your approval.
Pre Build Deposit: When your next in the queue, we will contact you. At this time the pre-build deposit is due (equal to 50% of quoted bicycle cost). After we receive the deposit, we will begin the build of your frame. We will also send photos during the process to keep you updated about your new bicycle. (Note: All deposits applied to balance of completed bicycle)
Parts orders (if applicable): We will ask for payment for the parts kit for your bike. Afterward, parts will be ordered, and we will put together your new bike and get it ready for shipment.
Balance due and Shipping: We will contact you for the balance due on the bicycle, and for shipping information. We also offer local pick up at our shop.
If you have any further questions beyond the above, Please feel free to contact us. We love to talk bicycles.